Customer Service

Job Overview
Job Order:JO00019677
Date Posted:Oct 18
Category:4 - Clerical/Administrative
Metro Area:

Our healthcare client is looking a CUSTOMER SERVICE REPRESENTATIVE for their office in Detroit.

Potential for Remote or in office

Temporary position for 3-4 months


  • This person will be answering phone calls from employees experiencing COVID related symptoms, and documenting those calls in Epic
  • They will ask each employee a few screening questions, and schedule testing for employees who meet testing criteria
  • If there are questions beyond this person's skill level, there will be an RN available for escalations
  • This position will either be located at Main Campus, or remote, a decision has not been made yet


  • They are looking for someone with customer service experience, preferably in healthcare
  • If they have experience with documentation in Epic that is a large plus
  • They must be able to handle difficult situations, as these employees may be emotional
  • Looking for a candidate with experience handling escalations

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to rrice

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.