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Technical Support-Customer Service

Job Overview
Job Order:JO00018196
Date Posted:Jun 12
Salary:
Category:4 - Clerical/Administrative
Metro Area:

Our manufacturing client in Farmington Hills, MI is seeking to hire a TECHNICAL SUPPORT person to provide service to current customers.

JOB TYPE: Full time. 6 month contract-to-hire

SCOPE: Assist this manufacturing company by answering hotline calls/emails/chat requests and answering questions as well as reporting product issues.

DUTIES:

  • Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions.
  • Be the communicator between end users and internal sources to solve equipment issues.
  • Maintain knowledge of all private brand customers.
  • Entering orders, checking status of orders, updating customers of back order items.
  • Processing warranty registrations.
  • Dispatching service providers.
  • Assisting in training service providers, distributors, reps, and outside sales.
  • Reporting issues back to the correct departments to better the equipment.
  • Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers.
  • Troubleshooting and Diagnostics of service equipment.
  • Reading electrical/hydraulic flow diagrams.

EDUCATION AND EXPERIENCE

  • High School diploma or equivalent.
  • Minimum 2 years work experience in a technical support role.
  • Ability to read electrical / hydraulic flow diagrams.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to rrice@hrsus.com

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard, our talent acquisition team is proud to provide our clients with the most qualified talent in the industry today.

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