Apply

End User Support Technician (NY)

Job Overview
Job Order:JO00019140
Date Posted:Jul 7
Salary:$60,000.00/Year
Category:3 - Information Technology (I/T)
Metro Area:

Our client is looking for END USER SUPPORT TECHNICIAN located in Oneida, NY

SUMMARY

Provide end user support "helpdesk" assistance for local and remote users.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Microsoft Active Directory user, group and computer object administration
  • Microsoft Office 365 account provisioning, de-provisioning and maintenance
  • User device provisioning, including laptop, desktop and mobile, desktop phone
  • Office printer proactive maintenance and repair
  • File share maintenance and security
  • Respond to telephone calls (both during business hours and after hours as required), email and help desk requests for technical support
  • Act as an escalation point for advanced or difficult help requests to IT Operations / Management
  • Perform hands-on fixes at the desktop/laptop level, including installing and upgrading software, installing hardware peripherals and configuring systems and applications

EDUCATION & EXPERIENCE:

  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
  • Bachelor’s degree in the Computer Science, Information Systems, or related field preferred and 5 to 8 years related work experience.
  • 3 to 5 years equivalent work experience as a Help Desk Technical Specialist (Level I and II)

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to aparish@venteon.us.com.

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.