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Customer Service Supervisor

Job Overview
Job Order:JO00019508
Date Posted:Aug 28
Salary:N/A
Category:4 - Clerical/Administrative
Metro Area:

Our client is looking for a Customer Service Supervisor for their office located in Lake Orion, MI. This is contract to direct position.

RESPONSIBILITIES

  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provide continuous evaluation of processes and procedures. Conduct team meetings to receive feedback to suggest methods to improve customer service to be efficient and service both internal and external customers.
  • Work closely with the quality department on the continued development of work instructions and new and existing processes that may or may not be written. Handle Customer Service NCRs and assist quality with root cause analysis and implement corrective actions.
  • Provides performance feedback and coaching on a regular basis to each team members and makes sure team has the proper resources to perform their job. Evaluate level of work between team members to insure customer assignment load is evenly distributed and adjust as needed.
  • Continuously provide training to the customer service team on new processes.
  • Respond to and resolve employee relations issues expressed by team members and use appropriate judgment in upward communication regarding department or employee concerns.
  • Addresses disciplinary and/or performance problems according to company policy.
  • Assists with daily operation of the customer service by providing friction free service to assigned customer base.
  • Works as a member/leader of special or ongoing projects.
  • Assign all task in the default folder of System to the correct customer service representative with the customers they are responsible for.
  • Assist with the review and approve all sales orders processed for accuracy.
  • Assist quality with department KPI reporting and monitor monthly to make necessary corrective actions.
  • Monitor and maintain Company email folder and forward emails to the correct parties.
  • Approve hours worked and time off requests.
  • Assist with employee reviews.
  • Conduct monthly 1:1 meetings with employees to provide ongoing feedback and keep open lines of communication.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to rrice@hrsus.com

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.