Supply and Support Specialist

Job Overview
Job Order:JO00019895
Date Posted:Jan 5
Category:4 - Clerical/Administrative
Metro Area:

Our home medical equipment client is seeking a SUPPLY/ SUPPORT SPECIALIST on a direct hire basis for their office in Troy

In office position

SUMMARY OF DUTIES: To process shipping orders for home medical equipment and supplies; process daily orders.


  • Enter new patients into computer system
  • Enters data on patient demographics and orders into the computer
  • Communicates with doctors, nurses, respiratory therapists, sleep techs and insurance providers
  • Process supply orders
  • Insurance verification and collecting deductibles/coinsurance
  • Processing paperwork
  • Responsible for forwarding completed paperwork to the Warehouse in a timely manner
  • Demonstrates timeliness, courtesy, sincerity and patience when dealing with customers
  • Conducts themselves in a professional manner and in accordance with company policies
  • Responsible for suggesting incremental sale items with supply orders


  • Apply telephone communication in customer service
  • Wants to delight customers, above and beyond the call of duty
  • Has intimate knowledge of the customer’s needs
  • Has empathy for the customers situation
  • Is able to communicate clearly, both written and in speech
  • Talks in a way the customer can understand
  • Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
  • Works accurate and with eye for detail
  • Handles in the best interest of both customer and company
  • Has a pleasant, friendly style
  • Is willing to build a long-term relationship with the customer


  • High School graduate or equivalent
  • Minimum of 6 hours, annually, of continuing education
  • Basic math skills
  • Knowledge of durable medical equipment
  • Knowledge of medical terminology
  • Excellent organizational skills
  • Medical background preferred
  • Brightree software experience a plus!


  • Good interpersonal skills
  • Good organizational skills
  • Ability to work independently as well a part of a team
  • The employee is required to sit and talk or hear.
  • The employee is occasionally required to stand and walk.
  • The employee must occasionally lift and/or move up to 10 pounds.

The noise level in the work environment is usually quiet. The employee will work in an office area, and be provided with a workspace and a business computer system and phone.

Our Client will not discriminate because of a disability and requires affirmative action to employ and advance in employment qualified individuals with disabilities, who, with or without reasonable accommodation, can perform the essential functions of the job.

Responsibilities, skills and working conditions may change as needs evolve.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.