IT Analyst (ERP, Infrastructure)

Job Overview
Job Order:JO00020013
Date Posted:Feb 1
Category:3 - Information Technology (I/T)
Metro Area:

The IT Analyst will be responsible for implementing and managing projects related to Infrastructure and Plex/EDI as well as other systems in the organization.

In this role, the following are the key areas of responsibility:

o Providing technical support for local office employees, which includes
 Support Plex ERP and other Business Critical IT applications
 Perform process analysis and document business requirements
 Propose, design, and implement IT solutions for the business with a major focus on Manufacturing, Inventory, and Logistics processes within Plex and EDI.
 Assist business with Plex ERP training and provide business process support
 Act as part of the local Plex project team, while coordinating escalated support to the Plex ERP Expert
 Work with the Plex team to develop early solution designs and provide high level effort estimates for projects.
 Understand the technology and business strategies of the organization.
 Support continuous improvement for IT (optimize, standardize, simplify).
 Support with SOX and other frameworks
 Provide assistance with office phone system changes and troubleshooting
 Troubleshooting wireless access (working with guests to gain access and create accounts)
 Assisting with password resets
 Troubleshooting mobile device issues
 Assisting with digital signage system
 Troubleshooting miscellaneous desktop issues (MS Office, application upgrades and installations)
 Supporting video/audio conference system and assisting with large meetings
 Conducting IT and application instruction/trainings as needed
 Deploying critical software and equipment updates for office PC’s
 Staging and setting up new equipment
 Wiping old equipment
 Migrating data from old servers or PC’s
 Implementing updates and changes for Access Card System
 Installing printers, assisting with paper jams and scanning
 Setting up peripherals and monitors
o Supporting the larger IT Infrastructure team by:
 Providing assistance to the Central Service Desk ticket queue as needed, specifically Tier 1 tickets which may involve access group changes, sending requests for approval and modifying access to systems
 Assisting with Remote Access System including clean up, provisioning, and instruction
 Monitoring and adjusting PRTG systems
 Cleaning up and maintaining IPAM/IP tools
 Assisting with upkeep of network documentation

Qualifications :
• Communication & Interpersonal Skills
o Good organizational agility and leadership skills
o Excellent communication and organizational skills
o Ability to communicate to all business stakeholders, up to plant management level
o Capacity to work on a virtual team environment
o Must be a self-starter able to work without direct day to day supervision
o Employ listening skills to truly hear and understand what others are saying
o Implement and maintain a knowledge-sharing culture
o Strong interpersonal skills
o Aptitude and openness for learning

• Technical skills
o 3+ years of top tier ERP (Plex preferred) experience as an IT professional, in a manufacturing environment supporting manufacturing and/or logistical processes
o Strong preference will be given to candidates with experience in the Automotive industry
o Excellent technical, analytical and troubleshooting skills
o Ability to anticipate technical issues and proactively address them
o Familiarity with a MS Active Directory Domain environment
o Knowledge of network basics such as DHCP, DNS, TCP/IP
o Strong knowledge in IT infrastructure, PC’s, printers and networks
o International IT Environment Experience Preferred
o Working Knowledge of ITIL and Agile Frameworks
o Familiarity with security best practices, common ports, AV, firewalls
o Microsoft Operating Systems (Windows 10) and Office (2016/2019)
o Experience with MS SCCM
o 3-5 years of desktop support experience supporting customers / employees in a hands – on role.
o Bachelor’s degree, preferably in an IT related field, or equivalent experience
o IT training experience a plus

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.