Customer Service Representative

Job Overview
Job Order:JO00020335
Date Posted:Apr 8
Category:4 - Clerical/Administrative
Metro Area:

Looking for a Customer Service Representatives for our healthcare client located in the Farmington Hills, MI area for a Contract-to-Direct position.

In office

Performs the day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring customer satisfaction through timely and professional follow-up to customer complaints and issues. This position reports directly to the Supervisor PFS Customer Service.

Performs daily activities as part of a customer service team that handles various self-pay and insurance billing and collection functions as part of the revenue cycle process for an assigned PBS location.

Assists patients to resolve billing issues, handles complaints, and sets up payment plans.

Documents customer complaints, issues, and interactions in appropriate system(s).

Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor.

Resolves or escalates issues affecting customer complaints and issues to the Supervisor PFS Customer Service.

Performs communication and follow-up processes related Customer Service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.

Assists in the training and education of Customer Service Representative I colleagues upon hire and ongoing, and as new systems, processes or payers are created.


High school diploma or Associate's degree in Accounting or Business Administration or related field, and up to three (3) years of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred.

Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.

Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs.

Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Completion of regulatory/mandatory certifications and skills validation competencies preferred.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.