Financial Navigator

Job Overview
Job Order:JO00020348
Date Posted:Apr 13
Category:1 - Accounting & Finance
Metro Area:

Our major health care client in Detroit, MI needs to hire a FINANCIAL NAVIGATOR


Our client is a Hospital in Detroit that needs support. Seeking 2 people to assist patients and their families by asking questions and informing them of options available to cover hospital bills.

POSITION TYPE: 6-month contract, may be extended or convert to a direct hire

SCHEDULE: Full Time, Daysshift

PAY: $15.00 per hour


  • Responsible for assisting uninsured, under-insured and insured patients/guarantors with their financial obligations for prior and current care.
  • Perform customer service including interacting professionally and handling sensitive information/issues in a confidential, respectful, assertive, and empathetic manner in difficult interpersonal situations.
  • Acts in a manner that establishes positive rapport with patients, families, and public/private financial assistance program representatives.
  • Become actively involved in discussions with patients and families to ensure accurate financial information is obtained.
  • Coordinate with insurance carriers to determine healthcare coverage and options.
  • Advise patients of available financial assistance programs available (like Medicaid) and assist families in the completing applications.
  • Connect with patients in regard to setting up successful payment of account balance.
  • Perform math calculations in order to complete various functions related to account balance estimations, payment application, and computing contractual obligations.


  • Education: High school diploma or G.E.D. required. Associate Degree preferred.
  • Varied schedule required, potentially involving weekend and evening coverage.
  • Two (2) years of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting required. Previous commercial collection experience is a major plus.
  • Ability to pass a background check and drug screen.

Hours Per Week: 40.00 Hours Per Day: 8.00

The person in this role will be scheduled on day shift. 8:30AM-5PM if working weekdays. Saturday shift if requested 7AM -3:30PM. Sunday Day shift if requested 7:30AM-4:00 PM.

Job is at the Detroit location. May also be asked to work some shifts at the Fairlane location from time to time.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.