Relationship Management Specialist

Job Overview
Job Order:JO00020469
Date Posted:Apr 30
Category:3 - Information Technology (I/T)
Metro Area:

Specific duties and responsibilities include, but not limited to, the following areas:
• Partners with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services.
• Summarizes product feedback gathered from customer meetings and acts as an advocate for our customers with internal development and product teams.
• Gathers feedback to form product road map.
• Creates and administers points of engagement with customer base.
• Launches new customer program and works directly with fleets on Road Ready system and network applications, sales, and solutions engineering to successfully launch new accounts.
• Forms relationships with customers to educate them on Road Ready’s value proposition, new product introductions, and features to drive optimal product use.
• Serves as the main point of contact with external customers on the Road Ready system and network applications and acts as the voice of the customer on assigned projects.
• Monitors customer asset health and risks. Develops and executes strategic success plans when required, works closely with customer support, product development, and applications engineering.
• Proactively manages multiple accounts to ensure customer’s success in services renewals, adoption of products, customer health and overall satisfaction.
• Identifies revenue opportunities for upsell alongside sales and account management teams.

• Bachelor's degree in Engineering, technical field or supply chain management.

• 1-3 years of relevant account management/customer support experience with commercial vehicle, logistics fleet and/or automotive industries.
• Candidates must possess strong communication, presentation, organization skills and have proven program management experience.
• Candidates should have prior experience working with a fast-growth technology, design or applications engineering experience, an engineering level understanding of IoT products, and prior experience working in commercial vehicle, logistics fleet and/or automotive industries.
• Position requires up to 50% travel.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Venteon, our talent acquisition team is proud to provide our clients with the most qualified Accounting & Finance, Engineering and IT talent in the industry today.