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Customer Service Representative

Job Overview
Job Order:JO00020672
Date Posted:Jun 10
Salary:N/A
Category:4 - Clerical/Administrative
Metro Area:

Our client is seeking a CUSTOMER SERVICE REPRESENTATIVE for their office in Palmetto, FL on a direct hire basis.

In office position.

PRIMARY FUNCTIONS

You will be accountable for developing relationships with potential customers, to assist customers with orders, product information, payments, and anything else to maintain excellent customer service throughout the purchase process. If you enjoy customer service, sales, growth, and working with happy, enthusiastic individuals, you'll enjoy a career with us!

DUTIES

· Processes orders - performs order entry, reviews orders for correct handling, pricing, quantities and shipping data, to assure accurate, complete and timely entry of sales orders.

· Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by the customer to ensure the highest level of customer satisfaction.

  • Working to ensure the team provides a high-quality customer experience, for internal and external customers, by efficiently managing sales administration processes.

· Advises customer on substitution or modification of order when item requested is not available.

  • Responds to customer inquiries, facilitating an optimal purchase experience.
  • Provides ongoing customer service to existing accounts.

· Prospects and develops relationships with existing or potential customers, to cultivate new business.

· Generates revenue by promoting sales of new and existing products.

  • Keeps open communication channels and collaborates with other departments to support sales growth and service delivery.
  • Assures sales administration processes are “best practice”, cost efficient and optimized to facilitate an excellent purchase experience for the customer.
  • Outbound customer contact as needed.
  • Assumes other duties as assigned.

*Must be willing to work in a pet friendly environment

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to rrice@hrsus.com

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.

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