Customer Service Representative (HYBRID/REMOTE)

Job Overview
Job Order:JO00020692
Date Posted:May 23
Category:4 - Clerical/Administrative
Metro Area:

Our online gambling services client is seeking CUSTOMER SERVICE REPRESENTATIVE hybrid on direct hire for their office located in Lansing, MI.

Michigan residents only

Alternating schedule: 2 weeks: 3 days in office/ 2 days remote and 2 weeks: 100% remote

Morning, afternoon and evening shifts available ( Shifts will vary based upon client's needs)

Must be available to work Saturdays and Sundays ( There is a $1 shift premium for Saturdays and Sundays).


Innovative, leading Lottery Partner seeks “Customer Service Representative.”

Do you want to be part of an awesome, exciting industry and work in a dynamic, interactive workplace? This position will provide the best excitement of a start-up company with fast-paced, challenging work, tremendous growth potential and gives you the opportunity to work with a leading provider of internet lottery solutions during one of the most transformative times in the industry.

Our client, located in Lansing Michigan, is on the leading edge supporting new and innovative online Lottery games. They hire great people and are currently looking for entry-level, full-time Customer Service Representatives to work in their Contact Center or Remote from home, supporting online Lottery players with Lottery purchases, withdrawals, game play, registration and other related service inquiries.

In this role you will interact with customers through live instant messaging, email and telephone to enhance player experience with online Lottery games by answering questions, providing information, resolving technical issues and providing flawless customer service and basic technical support.

RESPONSIBILITIES for Customer Service Representative

  • Interact with customers to provide information and to process inquiries about accounts, products and services.
  • Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols.
  • Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls.
  • Communicate special marketing offers to VIP customers.
  • Provide timely feedback to company regarding service failures or customer concerns.
  • Maintain customer confidentiality.
  • Adopt and promote company values.
  • Remain current on all new developments and procedures regarding department and company protocols.
  • Work according to set goals and targets.
  • Have fun!

EDUCATION AND EXPERIENCE REQUIRED for Customer Service Representative

  • High School diploma or equivalent, some college preferred.
  • 1 more years of call center experience and/or 2 or more years of customer service experience required.
  • Advanced knowledge of computers and Windows Office Programs.
  • Experienced with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issues.
  • Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day.
  • Demonstrated accuracy with a consistent attention to detail.
  • Possess independent judgment, discretion and initiative in absence of specific directions from management.
  • Good grammatical and typing/data entry skills with an emphasis on accuracy.
  • Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service.
  • Organized with excellent time-management skills.
  • Previous technical support experience an asset.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.